Terms and Conditions

1. Service Description

Moodia is a digital platform that offers support for emotional wellbeing. Key features include:

• Mood tracking and analysis
• Sleep pattern monitoring
• Voice communication with trained volunteer supporters
• Personalised wellness recommendations
• Goal setting and progress tracking

Moodia does not replace clinical or medical care. See Section 4 for full disclaimer.

2. Eligibility and Account Registration

• You must be 13 years or older to use the app.
• If you are under 18, verifiable parental or guardian consent is required.
• Each user may register one account only.
• You agree to provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your account and password.

3. User Responsibilities

By using Moodia, you agree to:

• Use the app only for lawful and appropriate purposes
• Not impersonate others or misrepresent your identity
• Not share your login details with others
• Not misuse the volunteer support feature (e.g. trolling, harassment)
• Promptly report any technical or security issues
• Acknowledge that the app is not suitable for emergency or crisis situations

If you or someone else is in danger, contact emergency services immediately.

4. Health and Medical Disclaimer

• The app is not a medical service and does not provide professional diagnosis or treatment.
• All content is for informational and wellbeing support purposes only.
• Moodia does not replace consultation with qualified healthcare providers.
• In medical emergencies or serious mental health issues, always contact a professional or emergency services.

5. Volunteer Support Feature

• Volunteer supporters are not therapists or medical professionals.
• Their role is limited to peer support and active listening.
• We cannot guarantee volunteer availability at all times.
• Abusive, inappropriate, or manipulative behaviour may lead to restriction or termination of access.

6. Data Usage and Privacy

• We collect and use personal data as described in our Privacy Policy.
• You retain ownership of your personal information.
• We may use anonymised, aggregated data to improve services.
• Health-related data is handled in accordance with UK GDPR and other applicable regulations.
• You can request access, correction, or deletion of your data at any time.

7. Service Availability

We aim to keep the app available continuously. However:

• We do not guarantee uninterrupted or error-free access.
• Features may change, be discontinued, or replaced at any time.
• Maintenance or technical updates may temporarily affect access.

We will try to give advance notice of major changes wherever possible.

8. Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Harass, abuse, or harm other users or volunteers
• Post or share content that is offensive, unlawful, or inappropriate
• Attempt to interfere with, hack, or reverse-engineer the app
• Use bots, scripts, or other automated means to access the service

9. Termination of Use

We reserve the right to suspend or terminate your account if:

• You breach these Terms
• You engage in abusive or harmful behaviour
• Your account remains inactive for an extended period
• You request account deletion

In serious cases, we may take legal or technical steps to enforce these Terms.

10. Limitation of Liability

• The app is provided "as is" and "as available", without warranty.
• We are not liable for indirect, incidental, or consequential damages, including loss of data or emotional distress.
• Our liability is limited to the greater of:
  • the amount you have paid (if any), or
  • £50.

Nothing in these Terms limits your statutory rights under UK consumer law.

11. Intellectual Property

• All content within the app is protected by copyright, trademark, and other intellectual property rights.
• You may use the app and its content for personal, non-commercial purposes only.
• You must not copy, distribute, modify, or reverse-engineer the app without prior written consent.
• You retain ownership of content you submit to the app, but grant us a limited licence to use it for service delivery.

12. Contact Us

For questions or concerns about these Terms, please contact:

📧 support@moodiaapp.com

We aim to respond within 48 hours. Support is available in multiple languages.